CHC & Insurer Details

Please use the filters below to find the contact details you are after. (You can download former subscribers at the bottom of this page).

Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.

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Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.

Company Name Owned By Contact Name Email Telephone Joined
ABC Insurance LV= keoghscredithire@keoghs.co.uk
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk
Ageas credit.hire@ageas.co.uk
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd credit.hire@ageas.co.uk - for Toyota and Lexus Motor Insurance cases
Allianz Insurance PLC allianzcredithire@allianz.co.uk 0344 893 9600
Amlin UK Amlin-team@validus-ivc.co.uk
AVIVA acc@verisk.co.uk
Avon Insurance PLC NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Collingwood Insurance c/o AHL Jessica Harris admin@collingwood.co.uk 0345 3700 008
Cornhill Insurance Direct Allianz allianzcredithire@allianz.co.uk 0344 893 9600
Countrywise Amlin Amlin-team@validus-ivc.co.uk
Covea Insurance PLC credit.hire@coveainsurance.co.uk
Diamond Admiral credithire@admiralgroup.co.uk
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Amlin-team@validus-ivc.co.uk
Elephant.co.uk Admiral credithire@admiralgroup.co.uk
Ensign Motor Policies QBE hireclaim@uk.qbe.com
ERS FNOL.Motor@ers.com
esure CreditHireClaims@esure.com
First Alternative esure CreditHireClaims@esure.com
Ford Insure Admiral credithire@admiralgroup.co.uk
Halifax Car Insurance esure CreditHireClaims@esure.com
Hastings Direct (also on behalf of Advantage Insurance Co) GTAnotifications@hastingsdirect.com
Highway Insurance LV keoghscredithire@keoghs.co.uk
LV= keoghscredithire@keoghs.co.uk
More Th>n RSA rsacredithire@verisk.co.uk
Motability RSA rsacredithire@verisk.co.uk
Mulsanne Insurance Company Ltd Servicecredithire@keoghs.co.uk
NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) Newclaim.motor@uk.qbe.com
Royal & Sun Alliance Insurance PLC rsacredithire@verisk.co.uk
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Amlin-team@validus-ivc.co.uk
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure CreditHireClaims@esure.com
Summit at Lloyds Amlin Amlin-team@validus-ivc.co.uk
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd GTA@tradex.com
Travelers Insurance Co Ltd reportaclaim@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk
USAA Limited usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas contact claims handler
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd contact claims handler
Allianz Insurance PLC allianzcredithire@allianz.co.uk 0344 893 9600
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA enquiries@validus-ivc.co.uk
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Collingwood Insurance c/o AHL Jessica Harris admin@collingwood.co.uk 0345 3700 008
Cornhill Insurance Direct Allianz allianzcredithire@allianz.co.uk 0344 893 9600
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Credit Hire Team credit.hire@coveainsurance.co.uk 01422 286715
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure Karen Eadie Karen.eadie1@esure.com 0141 488 3917
First Alternative esure Karen Eadie Karen.eadie@esure.com 0141 488 3917
Ford Insure Admiral credithire@admiralgroup.co.uk 01/05/2019
Halifax Car Insurance esure Karen Eadie Karen.eadie1@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) PAVrequests@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
More Th>n RSA Credit Hire Team rsacredithire@verisk.co.uk
Motability RSA Credit Hire Team rsacredithire@verisk.co.uk
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940415
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
Royal & Sun Alliance Insurance PLC rsacredithire@verisk.co.uk
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure Mark O'Donnell Mark.ODonnell@esure.com 0141 275 6802
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk 01737 787 000
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas contact claims handler contact claims handler
AIG Totalloss@aig.com – Any engineers report where total loss payment is requested. Please state in subject AIG 10 digit GB reference followed by 002 Claimsuk@aig.com – any other correspondence – please state in subject AIG 10 digit GB reference followed by 003
AIOI Nissay Dowa Insurance Company of Europe Ltd contact claims handler
Allianz Insurance PLC allianzcredithire@allianz.co.uk 0344 893 9600
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA ENGCHTL@aviva.com
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Collingwood Insurance c/o AHL Jessica Harris admin@collingwood.co.uk (general queries) engineersreports@collingwood.co.uk (engineers reports only) 0345 3700 008
Cornhill Insurance Direct Allianz allianzcredithire@allianz.co.uk 0344 893 9600
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Joanne Drake Joanne.Drake@coveainsurance.co.uk 01422 286416
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure Karen Eadie Karen.eadie1@esure.com 0141 488 3917
First Alternative esure Karen Eadie Karen.eadie@esure.com 0141 488 3917
Ford Insure Admiral credithire@admiralgroup.co.uk
Halifax Car Insurance esure Karen Eadie Karen.eadie1@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) PAVrequests@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
More Th>n RSA Credit Hire Team rsacredithire@verisk.co.uk
Motability RSA Credit Hire Team rsacredithire@verisk.co.uk
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940415
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
Royal & Sun Alliance Insurance PLC Credit Hire Team rsacredithire@verisk.co.uk
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure Mark O'Donnell Mark.ODonnell@esure.com 0141 275 6802
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk 01737 787 000
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC Suzanne O'Donoghue suzanne.odonoghue@uk.zurich.com 07875 887387
Company Name Owned By Contact Name Email Telephone Joined
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas credit.hire@ageas.co.uk
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd credit.hire@ageas.co.uk
Allianz Insurance PLC allianzcredithire@allianz.co.uk 0344 893 9600
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA enquiries@validus-ivc.co.uk
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG
Collingwood Insurance c/o AHL Jessica Harris admin@collingwood.co.uk (general queries) paymentpacks@collingwood.co.uk (payment packs only) 0345 3700 008
Cornhill Insurance Direct Allianz allianzcredithire@allianz.co.uk 0344 893 9600
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Credit Hire Team credit.hire@coveainsurance.co.uk 01422 286715
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure CreditHireClaims@esure.com 0141 488 3917
First Alternative esure CreditHireClaims@esure.com 0141 488 3917
Ford Insure Admiral credithire@admiralgroup.co.uk 01/05/2019
Halifax Car Insurance esure CreditHireClaims@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) GTApaymentpacks@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
More Th>n RSA Credit Hire Team rsacredithire@verisk.co.uk
Motability RSA Credit Hire Team rsacredithire@verisk.co.uk
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940410
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
Royal & Sun Alliance Insurance PLC Credit Hire Team rsacredithire@verisk.co.uk
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure CreditHireClaims@esure.com 0141 275 6899
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd Jaime Cosgrove gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com 01737 787 000
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
ABC Insurance LV= Frances Underhill frances.underhill@lv.co.uk 01202 758760 / Mob 07918 742171
Acromas Insurance Philip Strong philip.strong@chmc-ltd.co.uk 01843 343331
Acromas Insurance Craig Bull Craig.Bull@chmc-ltd.co.uk 01303 771211
Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Admiral Ryan Lewis Ryan.lewis9@admiralgroup.co.uk 0330 333 5527
Ageas Antony Greensweig antony.greensweig@ageas.co.uk 03451 685514
AIG Jason Hirst jason.hirst@aig.com 0161 952 8549
AIOI Nissay Dowa Insurance Company of Europe Ltd Mark Ferguson mark.ferguson@insurethebox.com 07711934285
Allianz Insurance PLC Becky Fairbairn becky.fairbairn@allianz.co.uk 07870 231554
Amlin UK Ben Campion bcampion@msamlin.com 01245 396396
AVIVA James Driscoll james.driscoll@aviva.com 07800 690468
Avon Insurance PLC NFU Mutual Claire Cooper claire_x_cooper@nfumutual.co.uk 0117 3177980
Churchill Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Collingwood Insurance c/o AHL Jessica Harris jessica.harris@collingwood.co.uk 0345 370 0008
Cornhill Insurance Direct Allianz Becky Fairbairn becky.fairbairn@allianz.co.uk 07870 231554
Countrywise Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Covea Insurance PLC Joanne Drake Joanne.drake@coveainsurance.co.uk 01422 286416
Covea Insurance PLC James Summerscales james.summerscales@coveainsurance.co.uk 01422 286729
Darwin DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670 01/05/2019
Diamond Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Diamond Admiral Ryan Lewis Ryan.lewis9@admiralgroup.co.uk 0330 333 5527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Direct Line Insurance Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Eclipse at Lloyds Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Elephant.co.uk Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Elephant.co.uk Admiral Ryan Lewis Ryan.lewis9@admiralgroup.co.uk 0330 333 5527
Ensign Motor Policies QBE Michael Swinburn Michael.Swinburn@uk.qbe.com 01245 272700
ERS Lyn Phillips lyn.phillips@ers.com 0344 800 0850
esure Mark O'Donnell mark.odonnell@esure.com 0141 488 3917
First Alternative esure Mark O'Donnell mark.odonnell@esure.com 0141 488 3917
Ford Insure Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527 01/05/2019
Ford Insure Admiral Ryan Lewis Ryan.lewis9@admiralgroup.co.uk 0330 333 5527
Halifax Car Insurance esure Mark O'Donnell mark.odonnell@esure.com 0141 488 3917
Hastings Direct (also on behalf of Advantage Insurance Co) Richard Barr RichardBarr@HastingsDirect.com
Hastings Direct (also on behalf of Advantage Insurance Co) Matt Davies MattDavies@hastingsdirect.com
Highway Insurance LV Frances Underhill frances.underhill@lv.co.uk 01202 758760 / Mob 07918 742171
LV= Frances Underhill frances.underhill@lv.co.uk 01202 758760 / Mob 07918 742171
More Th>n RSA Jayne Lilley jayne.y.lilley@uk.rsagroup.com 07867 537960
Motability RSA Jayne Lilley jayne.y.lilley@uk.rsagroup.com 07867 537960
Mulsanne Insurance Company Ltd Verity Lipscombe veritylipscombe@key.claims 01273 741900
NFU Mutual Claire Cooper claire_x_cooper@nfumutual.co.uk 0117 317 7980
NIG Commercial DLG John Turner john.turner@nig-uk.com 0345 300 1847 ext. 3211038
Privilege Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Prudential DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
QBE Insurance (Europe) Darren Ferguson Darren.ferguson@uk.qbe.com 0113 2906629
Royal & Sun Alliance Insurance PLC Jayne Lilley jayne.y.lilley@uk.rsagroup.com 07867 537960
Sainsburys Car Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Service Insurance Company Limited (in run-off) Danielle Pontin daniellepontin@key.claims 01273 741905
Serviceline Insurance Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Shiela's Wheels esure Mark O'Donnell mark.odonnell@esure.com 0141 488 3917
Summit at Lloyds Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Tesco Underwriting Ltd Allison Jurgens Allison.jurgens@tescobank.com 0191 644 8635
Tradex Insurance Company Ltd Jaime Cosgrove GTA@tradex.com 0333 313 2148
Travelers Insurance Co Ltd Helen Gray hgray@travelers.com 01737 787 000
UKI Partnerships DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
USAA Limited Andy Andrea Andy.Andrea@usaa.com 0207 655 1800 ext 70366
Zurich Insurance PLC Suzanne O'Donoghue suzanne.odonoghue@uk.zurich.com 07875 887387
Company Name Contact By Email Phone Number Notes
ABC Insurance no change
Acromas Insurance By email credithireclaims@chmc-ltd.co.uk
Admiral no change
Ageas Email Credit.hire@ageas.co.uk Covid-19 related enquiries to antony.greensweig@ageas.co.uk
AIG no change
AIOI Nissay Dowa Insurance Company of Europe Ltd
Allianz Insurance PLC Phone or Email allianzcredithire@allianz.co.uk 0344 893 9600
Amlin UK Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
AVIVA Phone preferably – Stacey Read s.read@verisk.co.uk 07475 071839 Please use this contact for all queries regarding ongoing hire being affected by Covid-19
Avon Insurance PLC by email Voicemail and callback facility should be implemented in the near future
Churchill Insurance Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Collingwood Insurance c/o AHL Email admin@collingwood.co.uk We can no longer guarantee payment via cheque during the Covid-19 outbreak. Please provide BACS details for you/your client when submitting payment requests i.e. PAV requests or payment packs. Please continue to direct any escalations to david.parkinson@collingwood.co.uk
Cornhill Insurance Direct Phone or email allianzcredithire@allianz.co.uk 0344 893 9600
Countrywise Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Covea Insurance PLC Phone or Email credit.hire@coveainsurance.co.uk 01422 286715 Whilst we appreciate this is a difficult time for everyone, we are working hard to operate ‘business as usual’ in our customer contact centres which are all deployed from home, this includes our Credit Hire Unit.
Darwin Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Diamond no change
Direct Line Business Claims (Alias NIG Commercial Claims) Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Direct Line Insurance Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Eclipse at Lloyds Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Elephant.co.uk no change
Ensign Motor Policies
ERS by email Lyn.Phillips@ers.com operating from a number of sites - business as usual
esure
First Alternative
Ford Insure no change
Halifax Car Insurance
Hastings Direct (also on behalf of Advantage Insurance Co) no change
Highway Insurance no change
LV= no change
More Th>n rsacredithire@verisk.co.uk
Motability Preference is by email. Unless very urgent. rsacredithire@verisk.co.uk If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960.
Mulsanne Insurance Company Ltd email unless very urgent cclapp@keoghs.co.uk 07950 518209
NFU Mutual Email enquiries@validus-ivc.co.uk            Voicemail and callback facility should be implemented in the near future
NIG Commercial email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Privilege Insurance email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Prudential email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
QBE Insurance (Europe) Email or letter Darren.Ferguson@uk.qbe.com 0113 290 6629 or 0796 778 6456
Royal & Sun Alliance Insurance PLC Preference is by email. Unless very urgent. rsacredithire@verisk.co.uk If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960.
Sainsburys Car Insurance email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Serviceline Insurance
Sevice Insurance Company Limited (in run-off)
Shiela's Wheels
Summit at Lloyds Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Tesco Underwriting Ltd Email motorclaims@tescobank.com Phone lines are currently only open to Customers
Tradex Insurance Company Ltd Email or phone GTA@tradex.com 0333 313 2148 Clegg Gifford are operating normal working hours on behalf of Tradex
Travelers Insurance Co Ltd Email or phone hgray@travelers.com 01737 787 464 Travelers are currently unable to accept/issue payment by cheque. BACS details must be provided to us with the payment pack or any other requests for interim payments. Please continue to contact our claim handlers in the usual way. Please only contact me directly for any queries regarding hire claims affected by Covid-19 or other escalation matters.
UKI Partnerships email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
USAA Limited Email or phone usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC Email or mobile phone kyle.gray@uk.zurich.com 07875 885605
Company Name Other Name Contact Name Email Telephone Joined
4th Dimension Innovation Neil Foster neil.foster@4th-d.co.uk 08430 500530 Joined 11/9/2017
Access Hire and Finance Ltd Christopher McCormack chris@access-hire.net 0161 767 2804 Joined 1/7/15
Accident Claims Handlers (ACH) Ltd Dave Selby Dave@ach.uk.com 0117 957 1187
Accident Claims Handlers (ACH) Ltd Miles Savory miles@ach.uk.com 0117 957 1187
Accident Exchange Ltd Sukhdeep Rana srana@ax-uk.com 01675 435 483
Accidents Happen Ellen Williams ellen.williams@wnsa.com 08448 737462
ACF Automotive Solutions Limited t/a ACF Vehicle Solutions Dan Clayton dan@acfvehiclesolutions.com 07539256563 13 July 2022
Active Claims Solutions Ltd Active Auto Solutions Simon Andrew SimonAndrew@active-claims.co.uk 01522 846 140
Arnold Clark Finance Ltd t/a ACCIST Gordon Grant gordon.grant@arnoldclark.co.uk 0141 352 5370
Auto Claims Assist limited Holly Moorcroft holly@autoclaimsassist.co.uk 0161 788 0015 Joined 1/7/15
Auto Claims Assist Limited David Reid david@autoclaimsassist.co.uk 0161 788 0015
Auto Legal Direct Ltd Abigail Clare claims@autolegaldirect.co.uk 0161 487 2727 Joined 1/7/14
Auto Logistic Solutions Ltd Victoria Wadsworth vwadsworth@autologistic.co.uk 0800 009 3296 Joined 1/9/15
Birkenhead Car & Van Hire Sharon Robson sharon@bvh.co.uk 0151 666 1066
Bristol & London PLC (In liquidation from 26 July 2022) Rachael Pennington rpennington@bristolandlondon.com 01275 841111
Bristol & London PLC (In liquidation from 26 July 2022) Beverley Jenkins bjenkins@bristolandlondon.com 01275 841101
Bristol & London PLC (In liquidation from 26 July 2022) Sandy Hart shart@bristolandlondon.com
Bristol & London PLC (In liquidation from 26 July 2022) Konnie Atkinson katkinson@bristolandlondon.com
Central Cab Care Marie Champion mchampion@centralcabcare.co.uk 01675 463285
Chief Vehicle Rentals Ltd Alex Taylor alex@chiefrentals.com 01803 668315
ClaimFast Tom Thatcher thomas.thatcher@chmc-ltd.co.uk 01303 774796
Collision Solutions Limited Paul Chadwick paul.chadwick@collisionsolutions.co.uk 01706 227770
Concierge Claims Management Limited Christina Ferris chrissy@ccm.uk.com 0333 772 0399 1/12/2019
DWA Claims Limited Ashley Potter ashley@dwaclaims.co.uk 0333 321 6290 ext 219
Easi-Drive Ltd Anthony McGowan or Damian Parker Anthony.McGowan@easidrive.com or Damian.Parker@edamgroup.co.uk
Enterprise Rent-a-Car Lauren Davies Lauren.d.davies@ehi.com 01252 539312
Enterprise Rent-a-Car Kate Law Kathryn.L.Law@ehi.com
Enterprise Rent-a-Car Chris Ashworth Christopher.ashworth@ehi.com
Fairway Legal Expenses Ltd Steve Hazeldine steve@fairwaylegal.co.uk 0845 260 3000 Joined 1/1/16
Gemini Limited Naz Tahir naz.tahir@geminiltd.co.uk 0844 318 0022
Gemini Limited Michael Ellis michael.ellis@geminiltd.co.uk 0844 318 0022
Gemini Limited David Grisham david.grisham@geminiltd.co.uk 0844 318 0022 Joined 6/2/14
Hertz Accident Support Ltd Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 Mike Prest Mike.Prest@hertzaccidentsupport.com 01202 811 947
Independent Claims Recovery UK Ltd Mike Faulkner mike.faulkner@independentclaims.co.uk 01527 880111 Joined 1.8.11
Integrity Claims Management Ltd Formerly The Company Car Hire and The Hire Car Company Paul Lovelock paul@integritycm.co.uk 0208 556 6633
Kindertons Limited Chris Latham Chris.latham@kindertons.co.uk 0333 003 2019
Magna Accident Services Ltd Jodi Daubney or Tessa Walker jodi@magna-accident.co.uk or tessa@magna-accident.co.uk 01427 787148 Joined 1.9.16
Manor Car Hire Ltd Joanne Green Joanne@manorcarhire.co.uk 08448 911 911
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd Rahul Verma Rahul@camsna.co.uk 0121 766 7515
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd Ruby Uddin ruby@camsna.co.uk 0121 766 7515
Novo Incident Managament James Allenby james@novoinsurance.co.uk 0333 772 9779 Joined 1/6/16
One Call Accident Management Andy Murfin andy@onecallam.co.uk 0121 374 2042 Joined 25.11.09
Performance Car Hire Connexus Vehicle Solutions C Harris c.harris@pch-ltd.com
Progress Vehicle Management Ltd Ahmed Shalaby ahmeds@progressvehiclemanagement.co.uk 0208 774 6135
RTA Assistance Ltd Chris Smith chris.smith@rtaassistance.co.uk 0845 8123001
Take That Car Hire Limited Ed Moule eddie.m@ttch.co.uk 01202 798092 Joined 1/2/14
Take That Car Hire Limited Clay Moule clay.m@ttch.co.uk 01202 798092
Veezu Assist Limited Joanna Bromige jbromige@veezu.co.uk 0121 701 5400 Joined 1/7/15
Vision Vehicle Hire Kelly Bond KellyB@visionvehicles.co.uk 01628 780011
Vision Vehicle Hire Rob James robertj@visionvehicles.co.uk 01628 780011
Vision Vehicle Hire Emma Byrne emmab@visionvehicles.co.uk 01628 780011
Company Name Other Name Contact Name Email Telephone Joined
4th Dimension Innovation nonfault@4th-d.co.uk
Access Hire and Finance Ltd chris@access-hire.net
Accident Claims Handlers (ACH) Ltd Dave@ach.uk.com
Accident Exchange Ltd info@accidentexchange.com
Accidents Happen nicola.watson@accidentshappen.co.uk
ACF Automotive Solutions Limited t/a ACF Vehicle Solutions Claims@acfvehiclesolutions.com 13 July 2022
Active Claims Solutions Ltd Active Auto Solutions claims@activeautosolutions.co.uk
Arnold Clark Finance Ltd t/a ACCIST Gordon Grant gordon.grant@arnoldclark.co.uk
Auto Claims Assist limited Holly Moorcroft holly@autoclaimsassist.co.uk
Auto Legal Direct Ltd Abigail Clare claims@autolegaldirect.co.uk
Auto Logistic Solutions Ltd claims@autologistic.co.uk
Birkenhead Car & Van Hire sharon@bvh.co.uk
Bristol & London PLC (In liquidation from 26 July 2022) reviews@BristolandLondon.com
Central Cab Care mchampion@centralcabcare.co.uk
Chief Vehicle Rentals Ltd claims@chiefrentals.com
ClaimFast thomas.thatcher@chmc-ltd.co.uk
Collision Solutions Limited paul.chadwick@collisionsolutions.co.uk
Concierge Claims Management Limited Arabella Ferris arabella@ccm.uk.com 0333 772 0399 1/12/2019
DWA Claims Limited ashley@dwaclaims.co.uk
Easi-Drive Ltd Anthony.McGowan@easidrive.com or Damian.Parker@edamgroup.co.uk
Enterprise Rent-a-Car NotifyEnterprise@ehi.com
Fairway Legal Expenses Ltd info@fairwaylegal.co.uk
Gemini Limited david.grisham@geminiltd.co.uk
Hertz Accident Support Ltd Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 Mike.Prest@hertzaccidentsupport.com
Independent Claims Recovery UK Ltd mike.faulkner@independentclaims.co.uk
Integrity Claims Management Ltd Formerly The Company Car Hire and The Hire Car Company contact@integritycm.co.uk
Kindertons Limited processtotalloss@kindertons.co.uk
Magna Accident Services Ltd Tessa Walker tessa@magna-accident.co.uk
Manor Car Hire Ltd Joanne@manorcarhire.co.uk
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd Rahul Verma Rahul@camsna.co.uk; ruby@camsna.co.uk
Novo Incident Managament james@novoinsurance.co.uk
One Call Accident Management andy@onecallam.co.uk
Performance Car Hire Connexus Vehicle Solutions C Harris c.harris@pch-ltd.com
Progress Vehicle Management Ltd ahmeds@progressvehiclemanagement.co.uk
RTA Assistance Ltd chris.smith@rtaassistance.co.uk
Take That Car Hire Limited eddie.m@ttch.co.uk
Veezu Assist Limited jbromige@veezu.co.uk
Vision Vehicle Hire hmgroup@visionvehicles.co.uk
Company Name Contact By Email Phone Number Notes
4th Dimension Innovation email or phone neil.foster@4th-d.co.uk 07909 993355
Access Hire and Finance Ltd
Accident Claims Handlers (ACH) Ltd as normal info@ach.uk.com 01179 57 11 87 Operating with Skeleton Staff
Accident Exchange Ltd Email and phone srana@ax-uk.com 01675 435 301
Accidents Happen no change
ACF Automotive solutions Limited t/a ACF Vehicle Solutions email Claims@acfvehiclesolutions.com
Active Claims Solutions Ltd Email and phone claims@active-claims.co.uk 01522 846140 no changes
Arnold Clark Finance Ltd
Auto Claims Assist limited Email and phone david@autoclaimsassist.co.uk 0161 788 0015
Auto Legal Direct Ltd Email or phone between 10am-1pm claims@autolegaldirect.co.uk 0161 487 2727
Auto Logistic Solutions Ltd Email claims@autologistic.co.uk
Birkenhead Car & Van Hire
Bristol & London PLC (In liquidation from 26 July 2022) email is preferred info@bristolandlondon.com 01275 841111 We have a skeleton crew that is operational and will get back to you in due course
Central Cab Care
Chief Vehicle Rentals Ltd No change from current contact details
ClaimFast
Collision Solutions Limited Email and phone Paul.chadwick@collisionsolutions.co.uk 01706 227770
Concierge Claims Management Limited Email arabella@ccm.uk.com 0333 772 0399
DWA Claims Limited Email and phone matthew@dwaclaims.co.uk 0333 321 6290 extension 209 Please ensure that the extension number is used. If you reach voicemail please also email to ensure your query is actioned.
Easi-Drive Ltd Email Anthony.McGowan@easidrive.com or Damian.Parker@edamgroup.co.uk
Enterprise Rent-a-Car Email and phone LawKathryn.L.Law@ehi.com 0344 800 3867
Fairway Legal Expenses Ltd Email and phone info@fairwaylegal.co.uk 0161 765 3390 Email for non-urgent enquiries and telephone for urgent enquiries.
Gemini Limited
Hertz Accident Support Ltd Email dave.jones@hertzaccidentsupport.com
Independent Claims Recovery UK Ltd Email mike@icruk.com
Integrity Claims Management Ltd Email or phone paul@integritycm.co.uk 0208 556 6633
Kindertons Limited
Magna Accident Services Ltd Email jodi@magna-accident.co.uk or tessa@magna-accident.co.uk
Manor Car Hire Ltd no change
Nationwide Assist Ltd Email and phone Rahul@camsna.co.uk; ruby@camsna.co.uk 0121 7667515 Contact Ruby if settlement related
Novo Incident Managament Email james@novoinsurance.co.uk
One Call Accident Management No change
Performance Car Hire also t/a Connexus Vehicle Solutions No change
Progress Vehicle Management Ltd Email or Phone ahmeds@progressvehiclemanagement.co.uk 0208 760 0714
RTA Assistance Ltd no change
Take That Car Hire Limited Email or Phone enquiries@ttch.co.uk 01202 798092
Veezu Assist Limited Email or Phone claims@veezuassist.co.uk;jbromige@veezu.co.uk 0121 701 5400 Due to reduced staffing, calls may take longer to be answered than usual
Vision Vehicle Hire Email Kellyb@visionvehicles.co.uk