CHC & Insurer Details

Please use the filters below to find the contact details you are after. (You can download former subscribers at the bottom of this page).

Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.

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Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.

Company Name Owned By Contact Name Email Telephone Joined
AA Insurance Admiral credithire@admiralgroup.co.uk
ABC Insurance LV= keoghscredithire@keoghs.co.uk
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk
Ageas credit.hire@ageas.co.uk
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd credit.hire@ageas.co.uk - for Toyota and Lexus Motor Insurance cases
Allianz Insurance PLC allianzcredithire@allianz.co.uk
Amlin UK Amlin-team@validus-ivc.co.uk
AVIVA acc@verisk.co.uk
Avon Insurance PLC NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Co-Op Insurance keoghscredithire@keoghs.co.uk
Collingwood Insurance c/o AHL David Parkinson admin@collingwood.co.uk 0345 3700 008
Cornhill Insurance Direct Allianz allianzcredithire@allianz.co.uk
Countrywise Amlin Amlin-team@validus-ivc.co.uk
Covea Insurance PLC credit.hire@coveainsurance.co.uk
Diamond Admiral credithire@admiralgroup.co.uk
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Amlin-team@validus-ivc.co.uk
Elephant.co.uk Admiral credithire@admiralgroup.co.uk
Ensign Motor Policies QBE hireclaim@uk.qbe.com
ERS FNOL.Motor@ers.com
esure CreditHireClaims@esure.com
First Alternative esure CreditHireClaims@esure.com
Ford Insure Admiral credithire@admiralgroup.co.uk
Halifax Car Insurance esure CreditHireClaims@esure.com
Hastings Direct (also on behalf of Advantage Insurance Co) GTAnotifications@hastingsdirect.com
Highway Insurance LV keoghscredithire@keoghs.co.uk
Liberty Insurance QUINN-direct Insurance irlmotornotification@libertyinsurance.ie
Liberty Syndicate Management keoghscredithire@keoghs.co.uk
LV= keoghscredithire@keoghs.co.uk
More Th>n RSA keoghscredithire@keoghs.co.uk - New Claims from 20.7.20 and related correspondence go to rsacredithire@verisk.co.uk
Motability RSA claims@uk.rsagroup.com
Mulsanne Insurance Company Ltd Servicecredithire@keoghs.co.uk
NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) Newclaim.motor@uk.qbe.com
QUINN-direct Insurance irlmotornotification@libertyinsurance.ie
Royal & Sun Alliance Insurance PLC keoghscredithire@keoghs.co.uk - New Claims from 20.7.20 and related correspondence go to rsacredithire@verisk.co.uk
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Amlin-team@validus-ivc.co.uk
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure CreditHireClaims@esure.com
Summit at Lloyds Amlin Amlin-team@validus-ivc.co.uk
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd GTA@tradex.com
Travelers Insurance Co Ltd reportaclaim@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk
USAA Limited usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
AA Insurance Admiral credithire@admiralgroup.co.uk
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas contact claims handler
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd contact claims handler
Allianz Insurance PLC
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA enquiries@validus-ivc.co.uk
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Collingwood Insurance c/o AHL David Parkinson admin@collingwood.co.uk 0345 3700 008
Co-Op Insurance keoghscredithire@keoghs.co.uk
Cornhill Insurance Direct Allianz
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Credit Hire Team credit.hire@coveainsurance.co.uk 01422 286715
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
First Alternative esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
Ford Insure Admiral credithire@admiralgroup.co.uk 01/05/2019
Halifax Car Insurance esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) PAVrequests@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Liberty Insurance QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Liberty Syndicate Management Gallagher Bassett International technicalclaims@caa-claims.com 0845 5051600
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
More Th>n RSA Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 940415
Motability RSA Credit Hire Team motability.claims@uk.rsagroup.com 0330 102 3505
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940415
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Royal & Sun Alliance Insurance PLC Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 940415
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure Mark O'Donnell Mark.ODonnell@esure.com 0141 275 6802
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk 01737 787 000
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
AA Insurance Admiral credithire@admiralgroup.co.uk
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas contact claims handler contact claims handler
AIG Totalloss@aig.com – Any engineers report where total loss payment is requested. Please state in subject AIG 10 digit GB reference followed by 002 Claimsuk@aig.com – any other correspondence – please state in subject AIG 10 digit GB reference followed by 003
AIOI Nissay Dowa Insurance Company of Europe Ltd contact claims handler
Allianz Insurance PLC
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA ENGCHTL@aviva.com
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG GTANotifications@directlinegroup.co.uk
Collingwood Insurance c/o AHL David Parkinson admin@collingwood.co.uk 0345 3700 008
Co-Op Insurance keoghscredithire@keoghs.co.uk
Cornhill Insurance Direct Allianz
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Joanne Drake Joanne.Drake@coveainsurance.co.uk 01422 286416
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
First Alternative esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
Ford Insure Admiral credithire@admiralgroup.co.uk
Halifax Car Insurance esure Karen Eadie Karen.eadie@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) PAVrequests@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
Liberty Insurance QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Liberty Syndicate Management Gallagher Bassett International technicalclaims@caa-claims.com 0845 5051600
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672241
More Th>n RSA Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 940415
Motability RSA Credit Hire Team motability.claims@uk.rsagroup.com 0330 102 3505
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940415
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Royal & Sun Alliance Insurance PLC Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 940415
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure Mark O'Donnell Mark.ODonnell@esure.com 0141 275 6802
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk 01737 787 000
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC Kyle Gray kyle.gray@uk.zurich.com 07875 885605
Company Name Owned By Contact Name Email Telephone Joined
AA Insurance Admiral credithire@admiralgroup.co.uk
ABC Insurance LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
Acromas Insurance claimsdocumentation@saga.co.uk
Admiral credithire@admiralgroup.co.uk 0330 3335527
Ageas credit.hire@ageas.co.uk
AIG claimsuk@aig.com
AIOI Nissay Dowa Insurance Company of Europe Ltd credit.hire@ageas.co.uk
Allianz Insurance PLC
Amlin UK Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
AVIVA enquiries@validus-ivc.co.uk
Avon Insurance PLC NFU Mutual Avon Insurance PLC enquiries@validus-ivc.co.uk 0117 317 7980
Churchill Insurance DLG
Co-Op Insurance keoghscredithire@keoghs.co.uk
Collingwood Insurance c/o AHL David Parkinson admin@collingwood.co.uk 0345 3700 008
Cornhill Insurance Direct Allianz
Countrywise Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Covea Insurance PLC Credit Hire Team credit.hire@coveainsurance.co.uk 01422 286715
Darwin DLG GTANotifications@directlinegroup.co.uk
Diamond Admiral credithire@admiralgroup.co.uk 0330 3335527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG GTANotifications@directlinegroup.co.uk
Direct Line Insurance GTANotifications@directlinegroup.co.uk
Eclipse at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Elephant.co.uk Admiral credithire@admiralgroup.co.uk 0330 3335527
Ensign Motor Policies QBE HireClaim@uk.qbe.com 
ERS claims@ers.com
esure CreditHireClaims@esure.com 0141 275 6899
First Alternative esure CreditHireClaims@esure.com 0141 275 6899
Ford Insure Admiral credithire@admiralgroup.co.uk 01/05/2019
Halifax Car Insurance esure CreditHireClaims@esure.com 0141 275 6899
Hastings Direct (also on behalf of Advantage Insurance Co) GTApaymentpacks@hastingsdirect.com
Highway Insurance LV Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
Liberty Insurance QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Liberty Syndicate Management Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672224
LV= Christopher Clapp Keoghscredithire@keoghs.co.uk 01204 672280
More Th>n RSA Keoghscredithire@keoghs.co.uk - New Claims from 20.7.20 and related correspondence go to rsacredithire@verisk.co.uk 01204 940410
Motability RSA Credit Hire Team motability.claims@uk.rsagroup.com 0330 102 3505
Mulsanne Insurance Company Ltd Christopher Clapp keoghscredithire@keoghs.co.uk 01204 940410
NFU Mutual NFU Mutual enquiries@validus-ivc.co.uk 0117 317 7980
NIG Commercial DLG GTANotifications@directlinegroup.co.uk
Privilege Insurance DLG GTANotifications@directlinegroup.co.uk
Prudential DLG GTANotifications@directlinegroup.co.uk
QBE Insurance (Europe) HireClaim@uk.qbe.com  0808 100 8181
QUINN-direct Insurance Liberty Insurance irlmotornotification@libertyinsurance.ie 00353 1890891890
Royal & Sun Alliance Insurance PLC Keoghscredithire@keoghs.co.uk - New Claims from 20.7.20 and related correspondence go to rsacredithire@verisk.co.uk 01204 940410
Sainsburys Car Insurance DLG GTANotifications@directlinegroup.co.uk
Serviceline Insurance Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Sevice Insurance Company Limited (in run-off) claims@key.claims
Shiela's Wheels esure CreditHireClaims@esure.com 0141 275 6899
Summit at Lloyds Amlin Validus IVC Amlin-team@validus-ivc.co.uk 0844 745 8200
Tesco Underwriting Ltd credit.hire@tescobank.com 0345 678 7796
Tradex Insurance Company Ltd Jaime Cosgrove gta@tradex.com 0333 313 2148
Travelers Insurance Co Ltd claimcorrespondence@travelers.com 01737 787 000
UKI Partnerships DLG GTANotifications@directlinegroup.co.uk
USAA Limited USAA London Claims usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC zurichcredithire@vcase.co.uk
Company Name Owned By Contact Name Email Telephone Joined
AA Insurance Admiral Matthew Davies matthew.davies@admiralgroup.co.uk 0330 333 5527
AA Insurance Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
AA Insurance Admiral Hannah King Hannah.king2@admiralgroup.co.uk 0330 333 5527
ABC Insurance LV= Andrew Seedhouse andrew.seedhouse@lv.com 01689 804590 / 07554 111867
Acromas Insurance Philip Strong philip.strong@chmc-ltd.co.uk 01843 343331
Acromas Insurance Craig Bull Craig.Bull@chmc-ltd.co.uk 01303 771211
Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Admiral Matthew Davies matthew.davies@admiralgroup.co.uk 0330 333 5527
Admiral Hannah King Hannah.king2@admiralgroup.co.uk 0330 333 5527
Ageas Antony Greensweig antony.greensweig@ageas.co.uk 03451 685514
AIG Ian Troman-Mason ian.mason@aig.com 0161 952 8571
AIOI Nissay Dowa Insurance Company of Europe Ltd Mark Ferguson mark.ferguson@insurethebox.com 07711934285
Allianz Insurance PLC Natalie Smart natalie.smart@allianz.co.uk 01483 218090
Amlin UK Ben Campion bcampion@msamlin.com 01245 396396
AVIVA James Driscoll james.driscoll@aviva.com 07800 690468
Avon Insurance PLC NFU Mutual Claire Cooper claire_x_cooper@nfumutual.co.uk 0117 3177980
Churchill Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Co-Op Insurance Sally-Ann Fielding Sally-Ann.Fielding@cfs.coop 0161 692 6481
Collingwood Insurance c/o AHL David Parkinson david.parkinson@collingwood.co.uk 0345 370 0008
Cornhill Insurance Direct Allianz Natalie Smart natalie.smart@allianz.co.uk 07890 559124
Countrywise Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Covea Insurance PLC Joanne Drake Joanne.drake@coveainsurance.co.uk 01422 286416
Covea Insurance PLC James Summerscales james.summerscales@coveainsurance.co.uk 01422 286729
Darwin DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670 01/05/2019
Diamond Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Diamond Admiral Matthew Davies matthew.davies@admiralgroup.co.uk 0330 333 5527
Diamond Admiral Hannah King Hannah.king2@admiralgroup.co.uk 0330 333 5527
Direct Line Business Claims (Alias NIG Commercial Claims) DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Direct Line Insurance Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Eclipse at Lloyds Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Elephant.co.uk Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527
Elephant.co.uk Admiral Matthew Davies matthew.davies@admiralgroup.co.uk 0330 333 5527
Elephant.co.uk Admiral Hannah King Hannah.king2@admiralgroup.co.uk 0330 333 5527
Ensign Motor Policies QBE Michael Swinburn Michael.Swinburn@uk.qbe.com 01245 272700
ERS Lyn Phillips lyn.phillips@ers.com 0344 800 0850
esure Mark O'Donnell mark.o'donnell@esure.com 0161 862 2233
esure Karen eadie Karen.Eadie@esure.com 0141 275 6899
First Alternative esure Mark O'Donnell mark.o'donnell@esure.com 0345 603 7872
Ford Insure Admiral James Earles james.earles@admiralgroup.co.uk 0330 333 5527 01/05/2019
Ford Insure Admiral Matthew Davies matthew.davies@admiralgroup.co.uk 0330 333 5527 01/05/2019
Ford Insure Admiral Hannah King Hannah.king2@admiralgroup.co.uk 0330 333 5527
Halifax Car Insurance esure Mark O'Donnell mark.o'donnell@esure.com 0345 603 7872
Hastings Direct (also on behalf of Advantage Insurance Co) Richard Barr RichardBarr@HastingsDirect.com 07464 486144
Highway Insurance LV Andrew Seedhouse andrew.seedhouse@lv.com 01689 804590 / 07554 111867
Liberty Insurance QUINN-direct Insurance Andrew Buck andrew.buck@liberty-insurance.co.uk 00353 1553 4209
Liberty Syndicate Management Duncan Miller Duncan.Miller@Libertygroup.co.uk 0207 863 1178
LV= Andrew Seedhouse andrew.seedhouse@lv.com 01689 804590 / 07554 111867
More Th>n RSA Stacie Warrington stacie.warrington@uk.rsagroup.com 0161 923 1527
Motability RSA Stacie Warrington stacie.warrington@uk.rsagroup.com 0161 923 1527
Mulsanne Insurance Company Ltd Paul Twilley paul.twilley@mulsanneinsurance.com 01273 741921
NFU Mutual Claire Cooper claire_x_cooper@nfumutual.co.uk 0117 317 7980
NIG Commercial DLG John Turner john.turner@nig-uk.com 0345 300 1847 ext. 3211038
Privilege Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Prudential DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
QBE Insurance (Europe) Darren Ferguson Darren.ferguson@uk.qbe.com 0113 2906629
QUINN-direct Insurance Andrew Buck andrew.buck@liberty-insurance.co.uk 00353 1553 4209
Royal & Sun Alliance Insurance PLC Jayne Lilley jayne.y.lilley@uk.rsagroup.com 07867 537960
Sainsburys Car Insurance DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
Service Insurance Company Limited (in run-off) Danielle Pontin daniellepontin@key.claims 01273 741905
Serviceline Insurance Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Shiela's Wheels esure Mark O'Donnell mark.o'donnell@esure.com 0345 603 7872
Summit at Lloyds Amlin Lorraine Bussey lbussey@amlin-insurance.co.uk 01245 396388
Tesco Underwriting Ltd Allison Jurgens Allison.jurgens@tescobank.com 0191 644 8635
Tradex Insurance Company Ltd Jaime Cosgrove GTA@tradex.com 0333 313 2148
Travelers Insurance Co Ltd Helen Gray hgray@travelers.com 01737 787 000
UKI Partnerships DLG Ciaran Whyte ciaran.whyte@nig-uk.com 01239 638670
USAA Limited Andy Andrea Andy.Andrea@usaa.com 0207 655 1800 ext 70366
Zurich Insurance PLC Kyle Gray kyle.gray@uk.zurich.com 07875 885605
Company Name Contact By Email Phone Number Notes
AA Insurance no change
ABC Insurance no change
Acromas Insurance By email credithireclaims@chmc-ltd.co.uk
Admiral no change
Ageas Email Credit.hire@ageas.co.uk Covid-19 related enquiries to antony.greensweig@ageas.co.uk
AIG no change
AIOI Nissay Dowa Insurance Company of Europe Ltd
Allianz Insurance PLC Phone or Email Natalie.smart@allianz.co.uk 07969 129461
Amlin UK Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
AVIVA Phone preferably – Stacey Read s.read@verisk.co.uk 07475 071839 Please use this contact for all queries regarding ongoing hire being affected by Covid-19
Avon Insurance PLC by email Voicemail and callback facility should be implemented in the near future
Churchill Insurance Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Co-Op Insurance Email Sally-Ann.Fielding@co-opinsurance.co.uk
Collingwood Insurance c/o AHL Email admin@collingwood.co.uk We can no longer guarantee payment via cheque during the Covid-19 outbreak. Please provide BACS details for you/your client when submitting payment requests i.e. PAV requests or payment packs. Please continue to direct any escalations to david.parkinson@collingwood.co.uk
Cornhill Insurance Direct Phone or email Natalie.smart@allianz.co.uk 0844 745 8200
Countrywise Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Covea Insurance PLC Phone or Email credit.hire@coveainsurance.co.uk 01422 286715 Whilst we appreciate this is a difficult time for everyone, we are working hard to operate ‘business as usual’ in our customer contact centres which are all deployed from home, this includes our Credit Hire Unit.
Darwin Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Diamond no change
Direct Line Business Claims (Alias NIG Commercial Claims) Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Direct Line Insurance Email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Eclipse at Lloyds Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Elephant.co.uk no change
Ensign Motor Policies
ERS by email Lyn.Phillips@ers.com operating from a number of sites - business as usual
esure
First Alternative
Ford Insure no change
Halifax Car Insurance
Hastings Direct (also on behalf of Advantage Insurance Co) no change
Highway Insurance no change
Liberty Insurance no change
Liberty Syndicate Management
LV= no change
More Th>n
Motability Preference is by email. Unless very urgent. For RSAI keoghscredithire@keoghs.co.uk For RSA Motability motability.credithire@uk.rsagroup.com If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960.
Mulsanne Insurance Company Ltd email unless very urgent cclapp@keoghs.co.uk 07950 518209
NFU Mutual Email enquiries@validus-ivc.co.uk            Voicemail and callback facility should be implemented in the near future
NIG Commercial email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Privilege Insurance email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Prudential email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
QBE Insurance (Europe) Email or letter Darren.Ferguson@uk.qbe.com 0113 290 6629 or 0796 778 6456
QUINN-direct Insurance no change
Royal & Sun Alliance Insurance PLC Preference is by email. Unless very urgent. For RSAI keoghscredithire@keoghs.co.uk For RSA Motability motability.credithire@uk.rsagroup.com For RSAI Only : Keoghs : 01204 672224 If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960.
Sainsburys Car Insurance email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
Serviceline Insurance
Sevice Insurance Company Limited (in run-off)
Shiela's Wheels
Summit at Lloyds Email Amlin-team@validus-ivc.co.uk 0844 745 8200 Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk
Tesco Underwriting Ltd Email motorclaims@tescobank.com Phone lines are currently only open to Customers
Tradex Insurance Company Ltd Email or phone GTA@tradex.com 0333 313 2148 Clegg Gifford are operating normal working hours on behalf of Tradex
Travelers Insurance Co Ltd Email or phone hgray@travelers.com 01737 787 464 Travelers are currently unable to accept/issue payment by cheque. BACS details must be provided to us with the payment pack or any other requests for interim payments. Please continue to contact our claim handlers in the usual way. Please only contact me directly for any queries regarding hire claims affected by Covid-19 or other escalation matters.
UKI Partnerships email or letter no change At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 If you operate CHOX with us please make contact via the portal, should the need arise
USAA Limited Email or phone usaaclaims41957@usaa.com 0207 655 1800
Zurich Insurance PLC Email or mobile phone kyle.gray@uk.zurich.com 07875 885605
Company Name Other Name Contact Name Email Telephone Joined
4th Dimension Innovation Neil Foster neil.foster@4th-d.co.uk 08430 500530 Joined 11/9/2017
Access Hire and Finance Ltd Christopher McCormack chris@access-hire.net 0161 767 2804 Joined 1/7/15
Accident Claims Handlers (ACH) Ltd Dave Selby Dave@ach.uk.com 0117 957 1187
Accident Claims Handlers (ACH) Ltd Miles Savory miles@ach.uk.com 0117 957 1187
Accident Exchange Ltd Sukhdeep Rana srana@ax-uk.com 01675 435 483
Accident Victims Helpline Limited Khurram Saeed Khurram.saeed@accidentvictims.co.uk 0208 590 1299 Joined 1.11.13 - Left 1.1.17 - re-joined 13.3.17
Accidents Happen Ellen Williams ellen.williams@wnsa.com 08448 737462
Active Claims Solutions Ltd Active Auto Solutions Wendy Matthews wendymatthews@activeautosolutions.co.uk 01522 846 140
Active Claims Solutions Ltd Active Auto Solutions Gavin Cherrett gavincherrett@activeautosolutions.co.uk 01522 846 140
Arnold Clark Finance Ltd t/a ACCIST Gordon Grant gordon.grant@arnoldclark.co.uk 0141 352 5370
Auto Claims Assist limited Simon Parry simon@autoclaimsassist.co.uk 0161 788 0015 Joined 1/7/15
Auto Claims Assist Limited David Reid david@autoclaimsassist.co.uk 0161 788 0015
Auto Legal Direct Ltd Debbie Smith debbie@autolegaldirect.co.uk 0161 487 2727 Joined 1/7/14
Auto Logistic Solutions Ltd Victoria Wadsworth vwadsworth@autologistic.co.uk 0800 009 3296 Joined 1/9/15
Birkenhead Car & Van Hire Sharon Robson sharon@bvh.co.uk 0151 666 1066
Bristol & London Jo Dolling jdolling@bristolandlondon.com 01275 841114, 01275 841141
Bristol & London Beverley Jenkins bjenkins@bristolandlondon.com 01275 841101
Bristol & London Sandy Hart shart@bristolandlondon.com
Bristol & London Konnie Atkinson katkinson@bristolandlondon.com
Central Cab Care Marie Champion mchampion@centralcabcare.co.uk 01675 463285
Central Cab Care Norman Hughes nhughes@btconnect.com 01675 463285
Chief Vehicle Rentals Ltd Alex Taylor alex@chiefrentals.com 01803 668315
ClaimFast Tom Thatcher thomas.thatcher@chmc-ltd.co.uk 01303 774796
Collision Solutions Limited Paul Chadwick paul.chadwick@collisionsolutions.co.uk 01706 227770
Concierge Claims Management Limited Arabella Ferris arabella@ccm.uk.com 0333 772 0399 1/12/2019
Connexus Hire Solutions Formerly On Hire Solutions Craig Harris c.harris@connexus.co.uk 01925 422 724
DWA Claims Limited Ashley Potter ashley@dwaclaims.co.uk 0333 321 6290 ext 219
Easi-Drive Ltd Helen Morris helen.morris@edamgroup.co.uk
Enterprise Rent-a-Car Lauren Davies Lauren.d.davies@ehi.com 01252 539312
Enterprise Rent-a-Car Kate Law Kathryn.L.Law@ehi.com
Enterprise Rent-a-Car Chris Ashworth Christopher.ashworth@ehi.com
Fairway Legal Expenses Ltd Steve Hazeldine steve@fairwaylegal.co.uk 0845 260 3000 Joined 1/1/16
Gemini Limited Naz Tahir naz.tahir@geminiltd.co.uk 0844 318 0022
Gemini Limited Michael Ellis michael.ellis@geminiltd.co.uk 0844 318 0022
Gemini Limited David Grisham david.grisham@geminiltd.co.uk 0844 318 0022 Joined 6/2/14
Hertz Accident Support Ltd Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 Mike Prest Mike.Prest@hertzaccidentsupport.com 01202 811 947
Independent Claims Recovery UK Ltd Mike Faulkner mike.faulkner@independentclaims.co.uk 01527 880111 Joined 1.8.11
Integrity Claims Management Ltd Formerly The Company Car Hire and The Hire Car Company Paul Lovelock paul@integritycm.co.uk 0208 556 6633
Kindertons Limited Kirsty McKno kirsty.mckno@kindertons.co.uk
Kindertons Limited Christophe Leemanyan Christophe.leemanyan@kindertons.co.uk
Kindertons Limited Lucy Ashmore lucy.ashmore@kindertons.co.uk 01270 508718
Magna Accident Services Ltd Jodi Daubney jodi@magna-accident.co.uk 01427 787148 Joined 1.9.16
Manor Car Hire Ltd Joanne Green Joanne@manorcarhire.co.uk 08448 911 911
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd Lewis Edge lewis@camsna.co.uk 0121 766 7515
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd Ruby Uddin ruby@camsna.co.uk 0121 766 7515
Novo Incident Managament Cheryl Waters Cheryl@nim.uk.com 0333 772 9779 Joined 1/6/16
One Call Accident Management Andy Murfin andy@onecallam.co.uk 0121 374 2042 Joined 25.11.09
PCH Limited Craig Harris c.harris@pch-ltd.com 0845 034 6985
Plantec Assist formerly Plantec Holdings UK Ltd Ross Lawson rossl@plantecassist.co.uk 0333 003 2019
Progress Vehicle Management Ltd Ahmed Shalaby ahmeds@progressvehiclemanagement.co.uk 0208 774 6135
Proximo Ltd Paul Blackwell paul.blackwell@proximo.co.uk 0843 2120965
RTA Assistance Ltd Chris Smith chris.smith@rtaassistance.co.uk 0845 8123001
SGS Business Process Services (UK) Ltd t/a Slater Gordon Solutions Motor t/a Slater Gordon Solutions Motor formerly Quindell Business Process Services Limited and formerly AI Claims Solutions PLC Gavin Martin Gavin.Martin@slatergordonsolutions.co.uk 0344 571 3349
Spectra Drive Limited Neil Hampson Nhampson@spectradrive.com 0330 555 0505 1/1/2019
Take That Car Hire Limited Ed Moule eddie.m@ttch.co.uk 01202 798092 Joined 1/2/14
Take That Car Hire Limited Clay Moule clay.m@ttch.co.uk 01202 798092
Veezu Assist Limited Joanna Bromige jbromige@veezu.co.uk 0121 701 5400 Joined 1/7/15
Vision Vehicle Hire Adrian Fry AdrianF@visionvehicles.co.uk 01628 780011
Vision Vehicle Hire Rob James robertj@visionvehicles.co.uk 01628 780011
Vision Vehicle Hire Emma Byrne emmab@visionvehicles.co.uk 01628 780011
Company Name Other Name Contact Name Email Telephone Joined
4th Dimension Innovation nonfault@4th-d.co.uk
Access Hire and Finance Ltd chris@access-hire.net
Accident Claims Handlers (ACH) Ltd Dave@ach.uk.com
Accident Exchange Ltd info@accidentexchange.com
Accidents Happen nicola.watson@accidentshappen.co.uk
Accident Victims Helpline Limited Khurram.saeed@accidentvictims.co.uk
Active Claims Solutions Ltd Active Auto Solutions claims@activeautosolutions.co.uk
Arnold Clark Finance Ltd t/a ACCIST Gordon Grant gordon.grant@arnoldclark.co.uk
Auto Claims Assist limited simon@autoclaimsassist.co.uk
Auto Legal Direct Ltd debbie@autolegaldirect.co.uk
Auto Logistic Solutions Ltd claims@autologistic.co.uk
Birkenhead Car & Van Hire sharon@bvh.co.uk
Bristol & London reviews@BristolandLondon.com
Central Cab Care mchampion@centralcabcare.co.uk
Chief Vehicle Rentals Ltd claims@chiefrentals.com
ClaimFast thomas.thatcher@chmc-ltd.co.uk
Collision Solutions Limited paul.chadwick@collisionsolutions.co.uk
Concierge Claims Management Limited Arabella Ferris arabella@ccm.uk.com 0333 772 0399 1/12/2019
Connexus Hire Solutions Formerly On Hire Solutions c.harris@connexus.co.uk
DWA Claims Limited ashley@dwaclaims.co.uk
Easi-Drive Ltd recoveries@easidrive.com
Enterprise Rent-a-Car NotifyEnterprise@ehi.com
Fairway Legal Expenses Ltd info@fairwaylegal.co.uk
Gemini Limited david.grisham@geminiltd.co.uk
Hertz Accident Support Ltd Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 Mike.Prest@hertzaccidentsupport.com
Independent Claims Recovery UK Ltd mike.faulkner@independentclaims.co.uk
Integrity Claims Management Ltd Formerly The Company Car Hire and The Hire Car Company contact@integritycm.co.uk
Kindertons Limited processtotalloss@kindertons.co.uk
Magna Accident Services Ltd hire@magna-accident.co.uk
Manor Car Hire Ltd Joanne@manorcarhire.co.uk
Nationwide Assist Ltd claims handled by Central Accident Management Services Ltd lewis@camsna.co.uk; ruby@camsna.co.uk
Novo Incident Managament Cheryl@nim.uk.com
One Call Accident Management andy@onecallam.co.uk
PCH Limited c.harris@pch-ltd.com
Plantec Assist formerly Plantec Holdings UK Ltd claims@plantecassist.co.uk
Progress Vehicle Management Ltd ahmeds@progressvehiclemanagement.co.uk
Proximo Ltd paul.blackwell@Proximo.co.uk 0843 2120965
RTA Assistance Ltd chris.smith@rtaassistance.co.uk
SGS Business Process Services (UK) Ltd t/a Slater Gordon Solutions Motor t/a Slater Gordon Solutions Motor formerly Quindell Business Process Services Limited and formerly AI Claims Solutions PLC sandra.fazackerley@aiclaimssolutions.com
Spectra Drive Limited claims@spectradrive.com & sheywood@spectradrive.com
Take That Car Hire Limited eddie.m@ttch.co.uk
Veezu Assist Limited jbromige@veezu.co.uk
Vision Vehicle Hire hmgroup@visionvehicles.co.uk
Company Name Contact By Email Phone Number Notes
4th Dimension Innovation email or phone neil.foster@4th-d.co.uk 07909 993355
Access Hire and Finance Ltd
Accident Claims Handlers (ACH) Ltd as normal info@ach.uk.com 01179 57 11 87 Operating with Skeleton Staff
Accident Exchange Ltd Email and phone srana@ax-uk.com 01675 435 301
Accidents Happen no change
Accident Victims Helpline Limited
Active Claims Solutions Ltd Email and phone claims@active-claims.co.uk 01522 846140 no changes
Arnold Clark Finance Ltd
Auto Claims Assist limited Email and phone david@autoclaimsassist.co.uk 0161 788 0015
Auto Legal Direct Ltd Email or phone between 10am-1pm claims@autolegaldirect.co.uk 0161 487 2727
Auto Logistic Solutions Ltd Email claims@autologistic.co.uk
Birkenhead Car & Van Hire
Bristol & London email is preferred info@bristolandlondon.com 01275 841111 We have a skeleton crew that is operational and will get back to you in due course
Central Cab Care
Chief Vehicle Rentals Ltd No change from current contact details
ClaimFast
Collision Solutions Limited Email and phone Paul.chadwick@collisionsolutions.co.uk 01706 227770
Concierge Claims Management Limited Email arabella@ccm.uk.com 0333 772 0399
Connexus Hire Solutions
DWA Claims Limited Email and phone matthew@dwaclaims.co.uk 0333 321 6290 extension 209 Please ensure that the extension number is used. If you reach voicemail please also email to ensure your query is actioned.
Easi-Drive Ltd Email helen.morris@edamgroup.co.uk
Enterprise Rent-a-Car Email and phone LawKathryn.L.Law@ehi.com 0344 800 3867
Fairway Legal Expenses Ltd Email and phone info@fairwaylegal.co.uk 0161 765 3390 Email for non-urgent enquiries and telephone for urgent enquiries.
Gemini Limited
Hertz Accident Support Ltd Email dave.jones@hertzaccidentsupport.com
Independent Claims Recovery UK Ltd Email mike@icruk.com
Integrity Claims Management Ltd Email or phone paul@integritycm.co.uk 0208 556 6633
Kindertons Limited
Magna Accident Services Ltd Email jodi@magna-accident.co.uk
Manor Car Hire Ltd no change
Nationwide Assist Ltd Email and phone lewis@camsna.co.uk; ruby@camsna.co.uk 0121 7667515 Contact Ruby if settlement related
Novo Incident Managament Email Cheryl@novoinsurance.co.uk
One Call Accident Management No change
PCH Limited no change
Plantec Assist no change
Progress Vehicle Management Ltd Email or Phone ahmeds@progressvehiclemanagement.co.uk 0208 760 0714
Proximo Ltd Email or phone Paul.Blackwell@proximo.co.uk or Mark.Jackson@proximo.co.uk 07813 922854 (PB) or 07741 905619 (MJ)
RTA Assistance Ltd no change
SGS Business Process Services t/a Slater Gordon Solutions Motor(UK) Ltd
Spectra Drive Limited no change
Take That Car Hire Limited Email or Phone enquiries@ttch.co.uk 01202 798092
Veezu Assist Limited Email or Phone claims@veezuassist.co.uk;jbromige@veezu.co.uk 0121 701 5400 Due to reduced staffing, calls may take longer to be answered than usual
Vision Vehicle Hire Email adrianf@visionvehicles.co.uk