Please use the filters below to find the contact details you are after. (You can download former subscribers at the bottom of this page).
Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.
Note: We have added a temporary tab for contact information during the current COVID-19 outbreak. If no information is listed use the usual contact details.
| Company Name | Owned By | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| ABC Insurance | LV= | keoghscredithire@keoghs.co.uk | |||
| Acromas Insurance | claimsdocumentation@saga.co.uk | ||||
| Admiral | credithire@admiralgroup.co.uk | ||||
| Ageas | credit.hire@ageas.co.uk | ||||
| AIG | claimsuk@aig.com | ||||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | credit.hire@ageas.co.uk - for Toyota and Lexus Motor Insurance cases | ||||
| Allianz Insurance PLC | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | ||
| Amlin UK | Amlin-team@validus-ivc.co.uk | ||||
| AVIVA | acc@verisk.co.uk | ||||
| Avon Insurance PLC | NFU Mutual | enquiries@validus-ivc.co.uk | 0117 317 7980 | ||
| Churchill Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Collingwood Insurance c/o AHL | Jessica Harris | admin@collingwood.co.uk | 0345 3700 008 | ||
| Cornhill Insurance Direct | Allianz | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Countrywise | Amlin | Amlin-team@validus-ivc.co.uk | |||
| Covea Insurance PLC | credit.hire@coveainsurance.co.uk | ||||
| Diamond | Admiral | credithire@admiralgroup.co.uk | |||
| Direct Line Business Claims (Alias NIG Commercial Claims) | DLG | GTANotifications@directlinegroup.co.uk | |||
| Direct Line Insurance | GTANotifications@directlinegroup.co.uk | ||||
| Eclipse at Lloyds | Amlin | Amlin-team@validus-ivc.co.uk | |||
| Elephant.co.uk | Admiral | credithire@admiralgroup.co.uk | |||
| Ensign Motor Policies | QBE | hireclaim@uk.qbe.com | |||
| ERS | FNOL.Motor@ers.com | ||||
| esure | CreditHireClaims@esure.com | ||||
| First Alternative | esure | CreditHireClaims@esure.com | |||
| Ford Insure | Admiral | credithire@admiralgroup.co.uk | |||
| Halifax Car Insurance | esure | CreditHireClaims@esure.com | |||
| Hastings Direct (also on behalf of Advantage Insurance Co) | GTAnotifications@hastingsdirect.com | ||||
| Highway Insurance | LV | keoghscredithire@keoghs.co.uk | |||
| LV= | keoghscredithire@keoghs.co.uk | ||||
| More Th>n | RSA | rsacredithire@verisk.co.uk | |||
| Motability | RSA | rsacredithire@verisk.co.uk | |||
| Mulsanne Insurance Company Ltd | Servicecredithire@keoghs.co.uk | ||||
| NFU Mutual | enquiries@validus-ivc.co.uk | 0117 317 7980 | |||
| NIG Commercial | DLG | GTANotifications@directlinegroup.co.uk | |||
| Privilege Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Prudential | DLG | GTANotifications@directlinegroup.co.uk | |||
| QBE Insurance (Europe) | Newclaim.motor@uk.qbe.com | ||||
| Royal & Sun Alliance Insurance PLC | rsacredithire@verisk.co.uk | ||||
| Sainsburys Car Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Serviceline Insurance | Amlin | Amlin-team@validus-ivc.co.uk | |||
| Sevice Insurance Company Limited (in run-off) | claims@key.claims | ||||
| Shiela's Wheels | esure | CreditHireClaims@esure.com | |||
| Summit at Lloyds | Amlin | Amlin-team@validus-ivc.co.uk | |||
| Tesco Underwriting Ltd | credit.hire@tescobank.com | 0345 678 7796 | |||
| Tradex Insurance Company Ltd | GTA@tradex.com | ||||
| Travelers Insurance Co Ltd | reportaclaim@travelers.com | ||||
| UKI Partnerships | DLG | GTANotifications@directlinegroup.co.uk | |||
| USAA Limited | usaaclaims41957@usaa.com | 0207 655 1800 | |||
| Zurich Insurance PLC | zurichcredithire@vcase.co.uk |
| Company Name | Owned By | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| ABC Insurance | LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | |
| Acromas Insurance | claimsdocumentation@saga.co.uk | ||||
| Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | |||
| Ageas | contact claims handler | ||||
| AIG | claimsuk@aig.com | ||||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | contact claims handler | ||||
| Allianz Insurance PLC | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | ||
| Amlin UK | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | ||
| AVIVA | enquiries@validus-ivc.co.uk | ||||
| Avon Insurance PLC | NFU Mutual | Avon Insurance PLC | enquiries@validus-ivc.co.uk | 0117 317 7980 | |
| Churchill Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Collingwood Insurance c/o AHL | Jessica Harris | admin@collingwood.co.uk | 0345 3700 008 | ||
| Cornhill Insurance Direct | Allianz | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Countrywise | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Covea Insurance PLC | Credit Hire Team | credit.hire@coveainsurance.co.uk | 01422 286715 | ||
| Darwin | DLG | GTANotifications@directlinegroup.co.uk | |||
| Diamond | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Direct Line Business Claims (Alias NIG Commercial Claims) | DLG | GTANotifications@directlinegroup.co.uk | |||
| Direct Line Insurance | GTANotifications@directlinegroup.co.uk | ||||
| Eclipse at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Elephant.co.uk | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Ensign Motor Policies | QBE | HireClaim@uk.qbe.com | |||
| ERS | claims@ers.com | ||||
| esure | Karen Eadie | Karen.eadie1@esure.com | 0141 488 3917 | ||
| First Alternative | esure | Karen Eadie | Karen.eadie@esure.com | 0141 488 3917 | |
| Ford Insure | Admiral | credithire@admiralgroup.co.uk | 01/05/2019 | ||
| Halifax Car Insurance | esure | Karen Eadie | Karen.eadie1@esure.com | 0141 275 6899 | |
| Hastings Direct (also on behalf of Advantage Insurance Co) | PAVrequests@hastingsdirect.com | ||||
| Highway Insurance | LV | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | |
| LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | ||
| More Th>n | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Motability | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Mulsanne Insurance Company Ltd | Christopher Clapp | keoghscredithire@keoghs.co.uk | 01204 940415 | ||
| NFU Mutual | NFU Mutual | enquiries@validus-ivc.co.uk | 0117 317 7980 | ||
| NIG Commercial | DLG | GTANotifications@directlinegroup.co.uk | |||
| Privilege Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Prudential | DLG | GTANotifications@directlinegroup.co.uk | |||
| QBE Insurance (Europe) | HireClaim@uk.qbe.com | 0808 100 8181 | |||
| Royal & Sun Alliance Insurance PLC | rsacredithire@verisk.co.uk | ||||
| Sainsburys Car Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Serviceline Insurance | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Sevice Insurance Company Limited (in run-off) | claims@key.claims | ||||
| Shiela's Wheels | esure | Mark O'Donnell | Mark.ODonnell@esure.com | 0141 275 6802 | |
| Summit at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Tesco Underwriting Ltd | credit.hire@tescobank.com | 0345 678 7796 | |||
| Tradex Insurance Company Ltd | gta@tradex.com | 0333 313 2148 | |||
| Travelers Insurance Co Ltd | claimcorrespondence@travelers.com | ||||
| UKI Partnerships | DLG | GTANotifications@directlinegroup.co.uk | 01737 787 000 | ||
| USAA Limited | USAA London Claims | usaaclaims41957@usaa.com | 0207 655 1800 | ||
| Zurich Insurance PLC | zurichcredithire@vcase.co.uk |
| Company Name | Owned By | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| ABC Insurance | LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | |
| Acromas Insurance | claimsdocumentation@saga.co.uk | ||||
| Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | |||
| Ageas | contact claims handler | contact claims handler | |||
| AIG | Totalloss@aig.com – Any engineers report where total loss payment is requested. Please state in subject AIG 10 digit GB reference followed by 002 Claimsuk@aig.com – any other correspondence – please state in subject AIG 10 digit GB reference followed by 003 | ||||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | contact claims handler | ||||
| Allianz Insurance PLC | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | ||
| Amlin UK | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | ||
| AVIVA | ENGCHTL@aviva.com | ||||
| Avon Insurance PLC | NFU Mutual | Avon Insurance PLC | enquiries@validus-ivc.co.uk | 0117 317 7980 | |
| Churchill Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Collingwood Insurance c/o AHL | Jessica Harris | admin@collingwood.co.uk (general queries) engineersreports@collingwood.co.uk (engineers reports only) | 0345 3700 008 | ||
| Cornhill Insurance Direct | Allianz | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231 554 | |
| Countrywise | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Covea Insurance PLC | Joanne Drake | Joanne.Drake@coveainsurance.co.uk | 01422 286416 | ||
| Darwin | DLG | GTANotifications@directlinegroup.co.uk | |||
| Diamond | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Direct Line Business Claims (Alias NIG Commercial Claims) | DLG | GTANotifications@directlinegroup.co.uk | |||
| Direct Line Insurance | GTANotifications@directlinegroup.co.uk | ||||
| Eclipse at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Elephant.co.uk | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Ensign Motor Policies | QBE | HireClaim@uk.qbe.com | |||
| ERS | claims@ers.com | ||||
| esure | Karen Eadie | Karen.eadie1@esure.com | 0141 488 3917 | ||
| First Alternative | esure | Karen Eadie | Karen.eadie@esure.com | 0141 488 3917 | |
| Ford Insure | Admiral | credithire@admiralgroup.co.uk | |||
| Halifax Car Insurance | esure | Karen Eadie | Karen.eadie1@esure.com | 0141 275 6899 | |
| Hastings Direct (also on behalf of Advantage Insurance Co) | PAVrequests@hastingsdirect.com | ||||
| Highway Insurance | LV | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | |
| LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672241 | ||
| More Th>n | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Motability | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Mulsanne Insurance Company Ltd | Christopher Clapp | keoghscredithire@keoghs.co.uk | 01204 940415 | ||
| NFU Mutual | NFU Mutual | enquiries@validus-ivc.co.uk | 0117 317 7980 | ||
| NIG Commercial | DLG | GTANotifications@directlinegroup.co.uk | |||
| Privilege Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Prudential | DLG | GTANotifications@directlinegroup.co.uk | |||
| QBE Insurance (Europe) | HireClaim@uk.qbe.com | 0808 100 8181 | |||
| Royal & Sun Alliance Insurance PLC | Credit Hire Team | rsacredithire@verisk.co.uk | |||
| Sainsburys Car Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Serviceline Insurance | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Sevice Insurance Company Limited (in run-off) | claims@key.claims | ||||
| Shiela's Wheels | esure | Mark O'Donnell | Mark.ODonnell@esure.com | 0141 275 6802 | |
| Summit at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Tesco Underwriting Ltd | credit.hire@tescobank.com | 0345 678 7796 | |||
| Tradex Insurance Company Ltd | gta@tradex.com | 0333 313 2148 | |||
| Travelers Insurance Co Ltd | claimcorrespondence@travelers.com | ||||
| UKI Partnerships | DLG | GTANotifications@directlinegroup.co.uk | 01737 787 000 | ||
| USAA Limited | USAA London Claims | usaaclaims41957@usaa.com | 0207 655 1800 | ||
| Zurich Insurance PLC | Kyle Gray | kyle.gray@uk.zurich.com | 07875 885605 |
| Company Name | Owned By | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| ABC Insurance | LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672280 | |
| Acromas Insurance | claimsdocumentation@saga.co.uk | ||||
| Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | |||
| Ageas | credit.hire@ageas.co.uk | ||||
| AIG | claimsuk@aig.com | ||||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | credit.hire@ageas.co.uk | ||||
| Allianz Insurance PLC | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | ||
| Amlin UK | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | ||
| AVIVA | enquiries@validus-ivc.co.uk | ||||
| Avon Insurance PLC | NFU Mutual | Avon Insurance PLC | enquiries@validus-ivc.co.uk | 0117 317 7980 | |
| Churchill Insurance | DLG | ||||
| Collingwood Insurance c/o AHL | Jessica Harris | admin@collingwood.co.uk (general queries) paymentpacks@collingwood.co.uk (payment packs only) | 0345 3700 008 | ||
| Cornhill Insurance Direct | Allianz | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Countrywise | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Covea Insurance PLC | Credit Hire Team | credit.hire@coveainsurance.co.uk | 01422 286715 | ||
| Darwin | DLG | GTANotifications@directlinegroup.co.uk | |||
| Diamond | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Direct Line Business Claims (Alias NIG Commercial Claims) | DLG | GTANotifications@directlinegroup.co.uk | |||
| Direct Line Insurance | GTANotifications@directlinegroup.co.uk | ||||
| Eclipse at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Elephant.co.uk | Admiral | credithire@admiralgroup.co.uk | 0330 3335527 | ||
| Ensign Motor Policies | QBE | HireClaim@uk.qbe.com | |||
| ERS | claims@ers.com | ||||
| esure | CreditHireClaims@esure.com | 0141 488 3917 | |||
| First Alternative | esure | CreditHireClaims@esure.com | 0141 488 3917 | ||
| Ford Insure | Admiral | credithire@admiralgroup.co.uk | 01/05/2019 | ||
| Halifax Car Insurance | esure | CreditHireClaims@esure.com | 0141 275 6899 | ||
| Hastings Direct (also on behalf of Advantage Insurance Co) | GTApaymentpacks@hastingsdirect.com | ||||
| Highway Insurance | LV | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672280 | |
| LV= | Christopher Clapp | Keoghscredithire@keoghs.co.uk | 01204 672280 | ||
| More Th>n | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Motability | RSA | Credit Hire Team | rsacredithire@verisk.co.uk | ||
| Mulsanne Insurance Company Ltd | Christopher Clapp | keoghscredithire@keoghs.co.uk | 01204 940410 | ||
| NFU Mutual | NFU Mutual | enquiries@validus-ivc.co.uk | 0117 317 7980 | ||
| NIG Commercial | DLG | GTANotifications@directlinegroup.co.uk | |||
| Privilege Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Prudential | DLG | GTANotifications@directlinegroup.co.uk | |||
| QBE Insurance (Europe) | HireClaim@uk.qbe.com | 0808 100 8181 | |||
| Royal & Sun Alliance Insurance PLC | Credit Hire Team | rsacredithire@verisk.co.uk | |||
| Sainsburys Car Insurance | DLG | GTANotifications@directlinegroup.co.uk | |||
| Serviceline Insurance | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Sevice Insurance Company Limited (in run-off) | claims@key.claims | ||||
| Shiela's Wheels | esure | CreditHireClaims@esure.com | 0141 275 6899 | ||
| Summit at Lloyds | Amlin | Validus IVC | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | |
| Tesco Underwriting Ltd | credit.hire@tescobank.com | 0345 678 7796 | |||
| Tradex Insurance Company Ltd | Jaime Cosgrove | gta@tradex.com | 0333 313 2148 | ||
| Travelers Insurance Co Ltd | claimcorrespondence@travelers.com | 01737 787 000 | |||
| UKI Partnerships | DLG | GTANotifications@directlinegroup.co.uk | |||
| USAA Limited | USAA London Claims | usaaclaims41957@usaa.com | 0207 655 1800 | ||
| Zurich Insurance PLC | zurichcredithire@vcase.co.uk |
| Company Name | Owned By | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| ABC Insurance | LV= | Frances Underhill | frances.underhill@lv.co.uk | 01202 758760 / Mob 07918 742171 | |
| Acromas Insurance | Philip Strong | philip.strong@chmc-ltd.co.uk | 01843 343331 | ||
| Acromas Insurance | Craig Bull | Craig.Bull@chmc-ltd.co.uk | 01303 771211 | ||
| Admiral | James Earles | james.earles@admiralgroup.co.uk | 0330 333 5527 | ||
| Admiral | Ryan Lewis | Ryan.lewis9@admiralgroup.co.uk | 0330 333 5527 | ||
| Ageas | Antony Greensweig | antony.greensweig@ageas.co.uk | 03451 685514 | ||
| AIG | Jason Hirst | jason.hirst@aig.com | 0161 952 8549 | ||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | Mark Ferguson | mark.ferguson@insurethebox.com | 07711934285 | ||
| Allianz Insurance PLC | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | ||
| Amlin UK | Ben Campion | bcampion@msamlin.com | 01245 396396 | ||
| AVIVA | James Driscoll | james.driscoll@aviva.com | 07800 690468 | ||
| Avon Insurance PLC | NFU Mutual | Claire Cooper | claire_x_cooper@nfumutual.co.uk | 0117 3177980 | |
| Churchill Insurance | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| Collingwood Insurance c/o AHL | Jessica Harris | jessica.harris@collingwood.co.uk | 0345 370 0008 | ||
| Cornhill Insurance Direct | Allianz | Becky Fairbairn | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Countrywise | Amlin | Lorraine Bussey | lbussey@amlin-insurance.co.uk | 01245 396388 | |
| Covea Insurance PLC | Joanne Drake | Joanne.drake@coveainsurance.co.uk | 01422 286416 | ||
| Covea Insurance PLC | James Summerscales | james.summerscales@coveainsurance.co.uk | 01422 286729 | ||
| Darwin | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | 01/05/2019 |
| Diamond | Admiral | James Earles | james.earles@admiralgroup.co.uk | 0330 333 5527 | |
| Diamond | Admiral | Ryan Lewis | Ryan.lewis9@admiralgroup.co.uk | 0330 333 5527 | |
| Direct Line Business Claims (Alias NIG Commercial Claims) | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| Direct Line Insurance | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | ||
| Eclipse at Lloyds | Amlin | Lorraine Bussey | lbussey@amlin-insurance.co.uk | 01245 396388 | |
| Elephant.co.uk | Admiral | James Earles | james.earles@admiralgroup.co.uk | 0330 333 5527 | |
| Elephant.co.uk | Admiral | Ryan Lewis | Ryan.lewis9@admiralgroup.co.uk | 0330 333 5527 | |
| Ensign Motor Policies | QBE | Michael Swinburn | Michael.Swinburn@uk.qbe.com | 01245 272700 | |
| ERS | Lyn Phillips | lyn.phillips@ers.com | 0344 800 0850 | ||
| esure | Mark O'Donnell | mark.odonnell@esure.com | 0141 488 3917 | ||
| First Alternative | esure | Mark O'Donnell | mark.odonnell@esure.com | 0141 488 3917 | |
| Ford Insure | Admiral | James Earles | james.earles@admiralgroup.co.uk | 0330 333 5527 | 01/05/2019 |
| Ford Insure | Admiral | Ryan Lewis | Ryan.lewis9@admiralgroup.co.uk | 0330 333 5527 | |
| Halifax Car Insurance | esure | Mark O'Donnell | mark.odonnell@esure.com | 0141 488 3917 | |
| Hastings Direct (also on behalf of Advantage Insurance Co) | Richard Barr | RichardBarr@HastingsDirect.com | 07464 486144 | ||
| Hastings Direct (also on behalf of Advantage Insurance Co) | Matt Davies | MattDavies@hastingsdirect.com | |||
| Highway Insurance | LV | Frances Underhill | frances.underhill@lv.co.uk | 01202 758760 / Mob 07918 742171 | |
| LV= | Frances Underhill | frances.underhill@lv.co.uk | 01202 758760 / Mob 07918 742171 | ||
| More Th>n | RSA | Jayne Lilley | jayne.y.lilley@uk.rsagroup.com | 07867 537960 | |
| Motability | RSA | Jayne Lilley | jayne.y.lilley@uk.rsagroup.com | 07867 537960 | |
| Mulsanne Insurance Company Ltd | Paul Twilley | paul.twilley@mulsanneinsurance.com | 01273 741921 | ||
| NFU Mutual | Claire Cooper | claire_x_cooper@nfumutual.co.uk | 0117 317 7980 | ||
| NIG Commercial | DLG | John Turner | john.turner@nig-uk.com | 0345 300 1847 ext. 3211038 | |
| Privilege Insurance | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| Prudential | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| QBE Insurance (Europe) | Darren Ferguson | Darren.ferguson@uk.qbe.com | 0113 2906629 | ||
| Royal & Sun Alliance Insurance PLC | Jayne Lilley | jayne.y.lilley@uk.rsagroup.com | 07867 537960 | ||
| Sainsburys Car Insurance | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| Service Insurance Company Limited (in run-off) | Danielle Pontin | daniellepontin@key.claims | 01273 741905 | ||
| Serviceline Insurance | Amlin | Lorraine Bussey | lbussey@amlin-insurance.co.uk | 01245 396388 | |
| Shiela's Wheels | esure | Mark O'Donnell | mark.odonnell@esure.com | 0141 488 3917 | |
| Summit at Lloyds | Amlin | Lorraine Bussey | lbussey@amlin-insurance.co.uk | 01245 396388 | |
| Tesco Underwriting Ltd | Allison Jurgens | Allison.jurgens@tescobank.com | 0191 644 8635 | ||
| Tradex Insurance Company Ltd | Jaime Cosgrove | GTA@tradex.com | 0333 313 2148 | ||
| Travelers Insurance Co Ltd | Helen Gray | hgray@travelers.com | 01737 787 000 | ||
| UKI Partnerships | DLG | Ciaran Whyte | ciaran.whyte@nig-uk.com | 01239 638670 | |
| USAA Limited | Andy Andrea | Andy.Andrea@usaa.com | 0207 655 1800 ext 70366 | ||
| Zurich Insurance PLC | Kyle Gray | kyle.gray@uk.zurich.com | 07875 885605 |
| Company Name | Contact By | Phone Number | Notes | |
|---|---|---|---|---|
| ABC Insurance | no change | |||
| Acromas Insurance | By email | credithireclaims@chmc-ltd.co.uk | ||
| Admiral | no change | |||
| Ageas | Credit.hire@ageas.co.uk | Covid-19 related enquiries to antony.greensweig@ageas.co.uk | ||
| AIG | no change | |||
| AIOI Nissay Dowa Insurance Company of Europe Ltd | ||||
| Allianz Insurance PLC | Phone or Email | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Amlin UK | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk | |
| AVIVA | Phone preferably – Stacey Read | s.read@verisk.co.uk | 07475 071839 | Please use this contact for all queries regarding ongoing hire being affected by Covid-19 |
| Avon Insurance PLC | by email | Voicemail and callback facility should be implemented in the near future | ||
| Churchill Insurance | Email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Collingwood Insurance c/o AHL | admin@collingwood.co.uk | We can no longer guarantee payment via cheque during the Covid-19 outbreak. Please provide BACS details for you/your client when submitting payment requests i.e. PAV requests or payment packs. Please continue to direct any escalations to david.parkinson@collingwood.co.uk | ||
| Cornhill Insurance Direct | Phone or email | becky.fairbairn@allianz.co.uk | 07870 231554 | |
| Countrywise | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk | |
| Covea Insurance PLC | Phone or Email | credit.hire@coveainsurance.co.uk | 01422 286715 | Whilst we appreciate this is a difficult time for everyone, we are working hard to operate ‘business as usual’ in our customer contact centres which are all deployed from home, this includes our Credit Hire Unit. |
| Darwin | Email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Diamond | no change | |||
| Direct Line Business Claims (Alias NIG Commercial Claims) | Email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Direct Line Insurance | Email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Eclipse at Lloyds | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk | |
| Elephant.co.uk | no change | |||
| Ensign Motor Policies | ||||
| ERS | by email | Lyn.Phillips@ers.com | operating from a number of sites - business as usual | |
| esure | ||||
| First Alternative | ||||
| Ford Insure | no change | |||
| Halifax Car Insurance | ||||
| Hastings Direct (also on behalf of Advantage Insurance Co) | no change | |||
| Highway Insurance | no change | |||
| LV= | no change | |||
| More Th>n | rsacredithire@verisk.co.uk | |||
| Motability | Preference is by email. Unless very urgent. | rsacredithire@verisk.co.uk | If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960. | |
| Mulsanne Insurance Company Ltd | email unless very urgent | cclapp@keoghs.co.uk | 07950 518209 | |
| NFU Mutual | enquiries@validus-ivc.co.uk | Voicemail and callback facility should be implemented in the near future | ||
| NIG Commercial | email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Privilege Insurance | email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Prudential | email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| QBE Insurance (Europe) | Email or letter | Darren.Ferguson@uk.qbe.com | 0113 290 6629 or 0796 778 6456 | |
| Royal & Sun Alliance Insurance PLC | Preference is by email. Unless very urgent. | rsacredithire@verisk.co.uk | If the referral is to notify delays as a result of the Covid-19 crisis such as escalated claims handling for areas involving parts delays, seeking of green parts, claimant BACS details, etc. then those queries should be directed to the contacts above. If the matter is urgent and there has been no response from the 1st escalation points above, then contact : Jayne.y.lilley@uk.rsagroup.com or call 07867 537960. | |
| Sainsburys Car Insurance | email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| Serviceline Insurance | ||||
| Sevice Insurance Company Limited (in run-off) | ||||
| Shiela's Wheels | ||||
| Summit at Lloyds | Amlin-team@validus-ivc.co.uk | 0844 745 8200 | Any liability enquiries should be directed to msamlin@davies-group.com rather than Verisk | |
| Tesco Underwriting Ltd | motorclaims@tescobank.com | Phone lines are currently only open to Customers | ||
| Tradex Insurance Company Ltd | Email or phone | GTA@tradex.com | 0333 313 2148 | Clegg Gifford are operating normal working hours on behalf of Tradex |
| Travelers Insurance Co Ltd | Email or phone | hgray@travelers.com | 01737 787 464 | Travelers are currently unable to accept/issue payment by cheque. BACS details must be provided to us with the payment pack or any other requests for interim payments. Please continue to contact our claim handlers in the usual way. Please only contact me directly for any queries regarding hire claims affected by Covid-19 or other escalation matters. |
| UKI Partnerships | email or letter | no change | At this time, please only use our contact numbers in case of urgent need. The hunt number is 0345 835 1134 | If you operate CHOX with us please make contact via the portal, should the need arise |
| USAA Limited | Email or phone | usaaclaims41957@usaa.com | 0207 655 1800 | |
| Zurich Insurance PLC | Email or mobile phone | kyle.gray@uk.zurich.com | 07875 885605 |
| Company Name | Other Name | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| 4th Dimension Innovation | Neil Foster | neil.foster@4th-d.co.uk | 08430 500530 | Joined 11/9/2017 | |
| Access Hire and Finance Ltd | Christopher McCormack | chris@access-hire.net | 0161 767 2804 | Joined 1/7/15 | |
| Accident Claims Handlers (ACH) Ltd | Dave Selby | Dave@ach.uk.com | 0117 957 1187 | ||
| Accident Claims Handlers (ACH) Ltd | Miles Savory | miles@ach.uk.com | 0117 957 1187 | ||
| Accident Exchange Ltd | Sukhdeep Rana | srana@ax-uk.com | 01675 435 483 | ||
| Accidents Happen | Ellen Williams | ellen.williams@wnsa.com | 08448 737462 | ||
| Active Claims Solutions Ltd | Active Auto Solutions | Simon Andrew | SimonAndrew@active-claims.co.uk | 01522 846 140 | |
| Arnold Clark Finance Ltd | t/a ACCIST | Gordon Grant | gordon.grant@arnoldclark.co.uk | 0141 352 5370 | |
| Auto Claims Assist limited | Holly Moorcroft | holly@autoclaimsassist.co.uk | 0161 788 0015 | Joined 1/7/15 | |
| Auto Claims Assist Limited | David Reid | david@autoclaimsassist.co.uk | 0161 788 0015 | ||
| Auto Legal Direct Ltd | Abigail Clare | claims@autolegaldirect.co.uk | 0161 487 2727 | Joined 1/7/14 | |
| Auto Logistic Solutions Ltd | Victoria Wadsworth | vwadsworth@autologistic.co.uk | 0800 009 3296 | Joined 1/9/15 | |
| Birkenhead Car & Van Hire | Sharon Robson | sharon@bvh.co.uk | 0151 666 1066 | ||
| Bristol & London | Rachael Pennington | rpennington@bristolandlondon.com | 01275 841111 | ||
| Bristol & London | Beverley Jenkins | bjenkins@bristolandlondon.com | 01275 841101 | ||
| Bristol & London | Sandy Hart | shart@bristolandlondon.com | |||
| Bristol & London | Konnie Atkinson | katkinson@bristolandlondon.com | |||
| Central Cab Care | Marie Champion | mchampion@centralcabcare.co.uk | 01675 463285 | ||
| Central Cab Care | Norman Hughes | nhughes@btconnect.com | 01675 463285 | ||
| Chief Vehicle Rentals Ltd | Alex Taylor | alex@chiefrentals.com | 01803 668315 | ||
| ClaimFast | Tom Thatcher | thomas.thatcher@chmc-ltd.co.uk | 01303 774796 | ||
| Collision Solutions Limited | Paul Chadwick | paul.chadwick@collisionsolutions.co.uk | 01706 227770 | ||
| Concierge Claims Management Limited | Christina Phillips | chrissy@ccm.uk.com | 0333 772 0399 | 1/12/2019 | |
| Connexus Hire Solutions | Formerly On Hire Solutions | Craig Harris | c.harris@connexus.co.uk | 01925 422 724 | |
| DWA Claims Limited | Ashley Potter | ashley@dwaclaims.co.uk | 0333 321 6290 ext 219 | ||
| Easi-Drive Ltd | Helen Morris | helen.morris@edamgroup.co.uk | |||
| Enterprise Rent-a-Car | Lauren Davies | Lauren.d.davies@ehi.com | 01252 539312 | ||
| Enterprise Rent-a-Car | Kate Law | Kathryn.L.Law@ehi.com | |||
| Enterprise Rent-a-Car | Chris Ashworth | Christopher.ashworth@ehi.com | |||
| Exclusive Hire Solutions limited | Martin Abell | martin.abell@exclusive-hire.uk | 07875 377266 | 20 October 2021 | |
| Fairway Legal Expenses Ltd | Steve Hazeldine | steve@fairwaylegal.co.uk | 0845 260 3000 | Joined 1/1/16 | |
| Gemini Limited | Naz Tahir | naz.tahir@geminiltd.co.uk | 0844 318 0022 | ||
| Gemini Limited | Michael Ellis | michael.ellis@geminiltd.co.uk | 0844 318 0022 | ||
| Gemini Limited | David Grisham | david.grisham@geminiltd.co.uk | 0844 318 0022 | Joined 6/2/14 | |
| Hertz Accident Support Ltd | Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 | Mike Prest | Mike.Prest@hertzaccidentsupport.com | 01202 811 947 | |
| Independent Claims Recovery UK Ltd | Mike Faulkner | mike.faulkner@independentclaims.co.uk | 01527 880111 | Joined 1.8.11 | |
| Integrity Claims Management Ltd | Formerly The Company Car Hire and The Hire Car Company | Paul Lovelock | paul@integritycm.co.uk | 0208 556 6633 | |
| Kindertons Limited | Lucy Ashmore | lucy.ashmore@kindertons.co.uk | 0333 003 2019 | ||
| Magna Accident Services Ltd | Jodi Daubney | jodi@magna-accident.co.uk | 01427 787148 | Joined 1.9.16 | |
| Manor Car Hire Ltd | Joanne Green | Joanne@manorcarhire.co.uk | 08448 911 911 | ||
| Nationwide Assist Ltd | claims handled by Central Accident Management Services Ltd | Lewis Edge | lewis@camsna.co.uk | 0121 766 7515 | |
| Nationwide Assist Ltd | claims handled by Central Accident Management Services Ltd | Ruby Uddin | ruby@camsna.co.uk | 0121 766 7515 | |
| Novo Incident Managament | James Allenby | james@novoinsurance.co.uk | 0333 772 9779 | Joined 1/6/16 | |
| One Call Accident Management | Andy Murfin | andy@onecallam.co.uk | 0121 374 2042 | Joined 25.11.09 | |
| PCH Limited | C Harris | c.harris@pch-ltd.com | |||
| Progress Vehicle Management Ltd | Ahmed Shalaby | ahmeds@progressvehiclemanagement.co.uk | 0208 774 6135 | ||
| RTA Assistance Ltd | Chris Smith | chris.smith@rtaassistance.co.uk | 0845 8123001 | ||
| SGS Business Process Services (UK) Ltd t/a Slater Gordon Solutions Motor | t/a Slater Gordon Solutions Motor formerly Quindell Business Process Services Limited and formerly AI Claims Solutions PLC | Stuart Russell | Stuart.Russell@slatergordonsolutions.co.uk | 0344 571 3349 | |
| Take That Car Hire Limited | Ed Moule | eddie.m@ttch.co.uk | 01202 798092 | Joined 1/2/14 | |
| Take That Car Hire Limited | Clay Moule | clay.m@ttch.co.uk | 01202 798092 | ||
| Veezu Assist Limited | Joanna Bromige | jbromige@veezu.co.uk | 0121 701 5400 | Joined 1/7/15 | |
| Vision Vehicle Hire | Kelly Bond | KellyB@visionvehicles.co.uk | 01628 780011 | ||
| Vision Vehicle Hire | Rob James | robertj@visionvehicles.co.uk | 01628 780011 | ||
| Vision Vehicle Hire | Emma Byrne | emmab@visionvehicles.co.uk | 01628 780011 | ||
| Company Name | Other Name | Contact Name | Telephone | Joined | |
|---|---|---|---|---|---|
| 4th Dimension Innovation | nonfault@4th-d.co.uk | ||||
| Access Hire and Finance Ltd | chris@access-hire.net | ||||
| Accident Claims Handlers (ACH) Ltd | Dave@ach.uk.com | ||||
| Accident Exchange Ltd | info@accidentexchange.com | ||||
| Accidents Happen | nicola.watson@accidentshappen.co.uk | ||||
| Active Claims Solutions Ltd | Active Auto Solutions | claims@activeautosolutions.co.uk | |||
| Arnold Clark Finance Ltd | t/a ACCIST | Gordon Grant | gordon.grant@arnoldclark.co.uk | ||
| Auto Claims Assist limited | Holly Moorcroft | holly@autoclaimsassist.co.uk | |||
| Auto Legal Direct Ltd | Abigail Clare | claims@autolegaldirect.co.uk | |||
| Auto Logistic Solutions Ltd | claims@autologistic.co.uk | ||||
| Birkenhead Car & Van Hire | sharon@bvh.co.uk | ||||
| Bristol & London | reviews@BristolandLondon.com | ||||
| Central Cab Care | mchampion@centralcabcare.co.uk | ||||
| Chief Vehicle Rentals Ltd | claims@chiefrentals.com | ||||
| ClaimFast | thomas.thatcher@chmc-ltd.co.uk | ||||
| Collision Solutions Limited | paul.chadwick@collisionsolutions.co.uk | ||||
| Concierge Claims Management Limited | Arabella Ferris | arabella@ccm.uk.com | 0333 772 0399 | 1/12/2019 | |
| Connexus Hire Solutions | Formerly On Hire Solutions | c.harris@connexus.co.uk | |||
| DWA Claims Limited | ashley@dwaclaims.co.uk | ||||
| Easi-Drive Ltd | recoveries@easidrive.com | ||||
| Enterprise Rent-a-Car | NotifyEnterprise@ehi.com | ||||
| Exclusive Hire Solutions Limited | Martin Abell | martin.abell@exclusive-hire.uk | 07875 377266 | 20th October 2021 | |
| Fairway Legal Expenses Ltd | info@fairwaylegal.co.uk | ||||
| Gemini Limited | david.grisham@geminiltd.co.uk | ||||
| Hertz Accident Support Ltd | Formerly CCL Vehicle Rentals Limited - name change 9th May 2016 | Mike.Prest@hertzaccidentsupport.com | |||
| Independent Claims Recovery UK Ltd | mike.faulkner@independentclaims.co.uk | ||||
| Integrity Claims Management Ltd | Formerly The Company Car Hire and The Hire Car Company | contact@integritycm.co.uk | |||
| Kindertons Limited | processtotalloss@kindertons.co.uk | ||||
| Magna Accident Services Ltd | hire@magna-accident.co.uk | ||||
| Manor Car Hire Ltd | Joanne@manorcarhire.co.uk | ||||
| Nationwide Assist Ltd | claims handled by Central Accident Management Services Ltd | lewis@camsna.co.uk; ruby@camsna.co.uk | |||
| Novo Incident Managament | james@novoinsurance.co.uk | ||||
| One Call Accident Management | andy@onecallam.co.uk | ||||
| PCH Limited | C Harris | c.harris@pch-ltd.com | |||
| Progress Vehicle Management Ltd | ahmeds@progressvehiclemanagement.co.uk | ||||
| RTA Assistance Ltd | chris.smith@rtaassistance.co.uk | ||||
| SGS Business Process Services (UK) Ltd t/a Slater Gordon Solutions Motor | t/a Slater Gordon Solutions Motor formerly Quindell Business Process Services Limited and formerly AI Claims Solutions PLC | stuart.russell@slatergordonsolutions.co.uk | |||
| Take That Car Hire Limited | eddie.m@ttch.co.uk | ||||
| Veezu Assist Limited | jbromige@veezu.co.uk | ||||
| Vision Vehicle Hire | hmgroup@visionvehicles.co.uk |
| Company Name | Contact By | Phone Number | Notes | |
|---|---|---|---|---|
| 4th Dimension Innovation | email or phone | neil.foster@4th-d.co.uk | 07909 993355 | |
| Access Hire and Finance Ltd | ||||
| Accident Claims Handlers (ACH) Ltd | as normal | info@ach.uk.com | 01179 57 11 87 | Operating with Skeleton Staff |
| Accident Exchange Ltd | Email and phone | srana@ax-uk.com | 01675 435 301 | |
| Accidents Happen | no change | |||
| Active Claims Solutions Ltd | Email and phone | claims@active-claims.co.uk | 01522 846140 | no changes |
| Arnold Clark Finance Ltd | ||||
| Auto Claims Assist limited | Email and phone | david@autoclaimsassist.co.uk | 0161 788 0015 | |
| Auto Legal Direct Ltd | Email or phone between 10am-1pm | claims@autolegaldirect.co.uk | 0161 487 2727 | |
| Auto Logistic Solutions Ltd | claims@autologistic.co.uk | |||
| Birkenhead Car & Van Hire | ||||
| Bristol & London | email is preferred | info@bristolandlondon.com | 01275 841111 | We have a skeleton crew that is operational and will get back to you in due course |
| Central Cab Care | ||||
| Chief Vehicle Rentals Ltd | No change from current contact details | |||
| ClaimFast | ||||
| Collision Solutions Limited | Email and phone | Paul.chadwick@collisionsolutions.co.uk | 01706 227770 | |
| Concierge Claims Management Limited | arabella@ccm.uk.com | 0333 772 0399 | ||
| Connexus Hire Solutions | ||||
| DWA Claims Limited | Email and phone | matthew@dwaclaims.co.uk | 0333 321 6290 extension 209 | Please ensure that the extension number is used. If you reach voicemail please also email to ensure your query is actioned. |
| Easi-Drive Ltd | helen.morris@edamgroup.co.uk | |||
| Enterprise Rent-a-Car | Email and phone | LawKathryn.L.Law@ehi.com | 0344 800 3867 | |
| Exclusive Hire Solutions Limited | Email and phone | martin.abell@exclusive-hire.uk | 07875 377266 | |
| Fairway Legal Expenses Ltd | Email and phone | info@fairwaylegal.co.uk | 0161 765 3390 | Email for non-urgent enquiries and telephone for urgent enquiries. |
| Gemini Limited | ||||
| Hertz Accident Support Ltd | dave.jones@hertzaccidentsupport.com | |||
| Independent Claims Recovery UK Ltd | mike@icruk.com | |||
| Integrity Claims Management Ltd | Email or phone | paul@integritycm.co.uk | 0208 556 6633 | |
| Kindertons Limited | ||||
| Magna Accident Services Ltd | jodi@magna-accident.co.uk | |||
| Manor Car Hire Ltd | no change | |||
| Nationwide Assist Ltd | Email and phone | lewis@camsna.co.uk; ruby@camsna.co.uk | 0121 7667515 | Contact Ruby if settlement related |
| Novo Incident Managament | james@novoinsurance.co.uk | |||
| One Call Accident Management | No change | |||
| PCH Limited | No change | |||
| Progress Vehicle Management Ltd | Email or Phone | ahmeds@progressvehiclemanagement.co.uk | 0208 760 0714 | |
| RTA Assistance Ltd | no change | |||
| SGS Business Process Services t/a Slater Gordon Solutions Motor(UK) Ltd | ||||
| Take That Car Hire Limited | Email or Phone | enquiries@ttch.co.uk | 01202 798092 | |
| Veezu Assist Limited | Email or Phone | claims@veezuassist.co.uk;jbromige@veezu.co.uk | 0121 701 5400 | Due to reduced staffing, calls may take longer to be answered than usual |
| Vision Vehicle Hire | Kellyb@visionvehicles.co.uk |